LiveLook announces the first ever stand-alone no-download Co Browsing web collaboration software letting users of article administration self-service portals show their screens to someone for assistance. As consumers see less differentiation among products on the market, they are valuing their customer experiences to select where to do business. Agreeing to Gartner Group, it costs .50 to cope a customer transaction with a rep and only $.50 via web self-service. But since 65% of customer self-service transactions end up with a customer assistance rep, there is clearly a need to help customers in using self-service applications.
Already integrated with prominent customer-interaction-centric products like RightNow and nGenera Cim (formerly Talisma), LiveLook services can now be integrated to an organization's own self-service applications. With a straightforward eight lines of html code, customer assistance professionals can add Co Browsing capabilities to their practice portals and speedily differentiate themselves from their competitors.
Co Browsing to Help Teach Customers How to Use Self-service
Quicken Loans, the country's #1 online mortgage lender, is someone else great example of multi-channel customer service. The business utilizes both LiveLook and online chat via Instant Service, to help clients find the right mortgage and then successfully sign their mortgage documents online. Quicken Loans mortgage bankers and client care specialists can help guide a someone through electronically signing their mortgage documents, helping the client close their loan more speedily and easily.
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